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FAQ

What is the blockchain?

A blockchain is a complete and immutable record of asset transfers. When blockchain underpins a payments processing service, it’s possible to trace the entire sequence of wire transfers. The promise of trusted transactions is one of the big reasons the financial services industry is rapidly exploring blockchain technology.

Blockchain technology promises to facilitate fast, secure, low-cost international payment processing services through the use of encrypted distributed ledgers that provide trusted real-time verification of transactions without the need for intermediaries such as correspondent banks and clearing houses. Blockchain technology was initially used to support the digital currency Bitcoin, but is now being explored for a wide variety of applications that don’t involve bitcoin.

What is a QR Code?

QR code payments allow businesses to accept mobile payments without the need to invest in a point of sale terminal or any other hardware.

QR code payments allow merchants to receive payments from customers simply by scanning generated QR codes using a smartphone camera.

How do we confirm the QR transaction is completed and the customer has paid the correct amount?

Merchants can now initiate a payment, QR code is generated and customer pays by scanning it with his phone to transfer funds. The QR code payments carry the purchase transaction information to the mobile device of the buyer/customer.

Is there a database of QR transactions?

Yes they will be able to keep track of their sales and back office. 

Is it possible to key in credit card transactions?

Yes.

Have you had any issues with these card companies in the last 6-12 months? Ex: loss of card service, even if temporary?

No

How many merchants are you currently serving? References?

We keep our client information strictly confidential.

How do customer refunds work?

If you need to issue a refund, you would do it via the virtual terminal. 

What happens when a customer does a chargeback on their credit card?

The chargeback fee is $35. We are keeping the chargeback risk in-house which is why we have no monthly fees or reserves.

Is there a cancellation fee?

Without a 30-day notice , yes there is a termination fee

What is the name of the plugin that works with WooCommerce?

There is a custom plugin for WooCommerce. Please note that the payment gateway requires a Woocommerce subscription product that is $75 a year.  This is payable to Woocommerce.

 Are any paid accounts necessary for using this plugin (related costs)?

Please note that the payment gateway requires a Woocommerce subscription product that is $75 a year.  This is payable to Woocommerce.

Do you have solutions that will integrate with Shopify website payment solutions, as well as other Shopping Carts, such as WooCommerce, BigCommerce etc?

Yes via a custom plugin

Is there a step by step process that can easily be followed to drop the payment solution and gateway in place?

Yes, you will have everything you need to get everything up and running.

Who is the bank or merchant that processes the payments?

This information is confidential as we have signed a non-disclosure agreement with our partners.

Where is the bank located?

The solution is backed by 3 domestic banks

Can you provide a screenshot of what the solution looks like in the shopping cart?

We do not have a demo account since the credentials are issued once the merchant goes through the underwriting process. There is no sandbox or test account.

What is the gateway that your technical team utilizes on Shopify to facilitate payment?

Authorize.net

What is the timetable to having my application approved and technical solution implemented onto my website shopping cart?

Once all documentation is in, the underwriting process is taking 7-10 business days